Cynepia Advanced Services

Cynepia Advanced services group works closely with you to cater to a variety of your needs throughout the life-cycle needs of your analytics roll-out, right from consulting to create a detailed analytics and infrastructure roll-out plan to custom feature requests, to on-going support post sales.

Review Support FAQs on Cynepia Support Portal
To help you get a great success on your strategic analytics investment project and create education & engagement within your enterprise, our consulting and customer engagement team is geared to make it happen.

You also need a coordinated company level strategy to identify the needs and requirements for secure and advanced analytics infrastructure to support handling and analyzing of vast amounts of data, including large number of real-time data streams from various applications including IoT.

Cynepia consulting and customer engagement team believes that a collaborative design is necessary to optimize the usefulness of analytics deployment and minimize the errors in bringing up a long term useful analytics deployment for all stakeholders, all of this while preserving the security and privacy of your business data.

Education and training to build human capacity is also critical:

While self-service platforms such as Xceed Analytics are easy to learn and use. Users may still need further education assistance to fully utilize the power of the platform available to them.
Our consulting & customer success team works as an extension to your team consulting for your specific roll-out needs:
Create a detailed infrastructure and analytics roll out plan to help with your deployment

Create a detailed infrastructure and analytics roll out plan to help with your deployment

Help connect your specific datasets with xceed analytics

Help connect your specific datasets with xceed analytics

Design & Create visualizations & dashboards that make the best use of your datasets

Design & Create visualizations & dashboards that make the best use of your dataset

Help with platform rollout

Help with tool rollout

Help in education and drive engagement metrics immediately post rollout

Help in education and drive engagement metrics immediately post rollout

We're also here to provide proactive guidance and be part of your analytics roll-out planning.
For more details on customer-success offerings: write to us at: sales@cynepia.com

Cynepia Ongoing Support Services

Cynepia Support services are available through multiple channels. You can avail support by writing to us via the support form or
support email accessible on the support portal available through this website or the platform.

Cynepia Support Services caters to the following needs.
Problems or issues with the software either during installation or ongoing usage.

Problems or issues with the software either during installation or ongoing usage.

Access to minor/major release subject to your agreement

Access to minor/major release subject to your agreement

Custom Feature development requests or changes that are specific to your data access

Custom Feature development requests or changes that are specific to your data access

Integration requests with third/ party software

Integration requests with third/ party software

On/ demand training and web/ based training

On/ demand training and web/ based training

To create a support request login to Cynepia Support Portal
To understand the benefits of Cynepia Ongoing Support Services, please refer to the following:
Features Complimentary Standard Support Premium Support
Support
Login
Knowledge Base
Access
Data Catalog
(Unlimited Datasets)
On Demand
Training
On and Offline
Product
Product Updates, Release
Notes and Instructions

Features Complimentary Standard Support Premium Support
Chat Based
Support
Email
Webform
Phone Based
Support
Assigned
Contact
Account Manager
Escalation Process
for Critical Issues
Multiple Location
Support
24X7X265
Priority Support
Features Complimentary Standard Support Premium Support
New Softwares
and Updates
Regular
Check In
Metadata Backup
and Restore
Support Program Acknowledgement
Standard Technical Support 4 hours
Premium Support 2 hours
Any issues not resolved with the initial response will be investigated using the data provided.
Below are the targeted response times for continued investigations.
Support
Program
Priority 1

Response    Case Update

Priority 2

Response    Case Update

Priority 3 & 4

Response    Case Update

Standard Technical Support 8 hours    Daily 48 hours    Weekly 72 hours    Bi-Weekly
Premium Support 4 hours    4 hours 6 hours    Daily 1 Business Day    Weekly
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For pricing details, contact
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