Cynepia Advanced Services
Cynepia Advanced services group works closely with you to cater to a variety of your needs throughout the life-cycle needs of your analytics roll-out, right from consulting to create a detailed analytics and infrastructure roll-out plan to custom feature requests, to on-going support post sales.
Review Support FAQs on Cynepia Support Portal
To help you get a great success on your strategic analytics investment project and create education & engagement within your enterprise, our consulting and customer engagement team is geared to make it happen.
You also need a coordinated company level strategy to identify the needs and requirements for secure and advanced analytics infrastructure to support handling and analyzing of vast amounts of data, including large number of real-time data streams from various applications including IoT.
Cynepia consulting and customer engagement team believes that a collaborative design is necessary to optimize the usefulness of analytics deployment and minimize the errors in bringing up a long term useful analytics deployment for all stakeholders, all of this while preserving the security and privacy of your business data.
You also need a coordinated company level strategy to identify the needs and requirements for secure and advanced analytics infrastructure to support handling and analyzing of vast amounts of data, including large number of real-time data streams from various applications including IoT.
Cynepia consulting and customer engagement team believes that a collaborative design is necessary to optimize the usefulness of analytics deployment and minimize the errors in bringing up a long term useful analytics deployment for all stakeholders, all of this while preserving the security and privacy of your business data.
Education and training to build human capacity is also critical:
While self-service platforms such as Xceed Analytics are easy to learn and use. Users may still need further education assistance to fully utilize the power of the platform available to them.
Our consulting & customer success team works as an extension to your team consulting for your specific roll-out needs:
Our consulting & customer success team works as an extension to your team consulting for your specific roll-out needs:
We're also here to provide proactive guidance and be part of your analytics roll-out planning.
For more details on customer-success offerings: write to us at: sales@cynepia.com
For more details on customer-success offerings: write to us at: sales@cynepia.com
Cynepia Ongoing Support Services
Cynepia Support services are available through multiple channels. You can avail support by writing to us via the support form or
support email accessible on the support portal available through this website or the platform.
Cynepia Support Services caters to the following needs.
support email accessible on the support portal available through this website or the platform.
Cynepia Support Services caters to the following needs.
To create a support request login to Cynepia Support Portal
To understand the benefits of Cynepia Ongoing Support Services, please refer to the following:
To understand the benefits of Cynepia Ongoing Support Services, please refer to the following:
Features | Complimentary | Standard Support | Premium Support |
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Support Login |
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Knowledge Base Access |
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Data Catalog (Unlimited Datasets) |
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On Demand Training |
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On and Offline Product |
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Product Updates, Release Notes and Instructions |
Features | Complimentary | Standard Support | Premium Support |
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Chat Based Support |
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Webform | |||
Phone Based Support |
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Assigned Contact |
Account Manager | ||
Escalation Process for Critical Issues |
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Multiple Location Support |
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24X7X265 Priority Support |
Features | Complimentary | Standard Support | Premium Support |
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New Softwares and Updates |
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Regular Check In |
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Metadata Backup and Restore |
Support Program | Acknowledgement |
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Standard Technical Support | 4 hours |
Premium Support | 2 hours |
Any issues not resolved with the initial response will be investigated using the data provided.
Below are the targeted response times for continued investigations.
Below are the targeted response times for continued investigations.
Support Program |
Priority 1 Response   Case Update |
Priority 2 Response   Case Update |
Priority 3 & 4 Response   Case Update |
---|---|---|---|
Standard Technical Support | 8 hours   Daily | 48 hours   Weekly | 72 hours   Bi-Weekly |
Premium Support | 4 hours   4 hours | 6 hours   Daily | 1 Business Day   Weekly |
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For pricing details, contact
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